For home deliveries we cannot guarantee requests for a specific time of delivery but will do our best to get it there before a certain time, please contact us for schedule availability. During holidays we do not guaranteed specific time. For Funeral service deliveries we will have your order delivered on time before the service starts, at least one hour before or as soon as the location is ready for set-up , we always coordinate delivery time with funeral home staff, let us know under comments what time the service begins.
If the recipient's address is incorrect and delivery was attempted to the address, there is a $10 address correction fee. We are not responsible for deliveries made to incorrect addresses submitted to us by the customer. If such a delivery is made, the customer assumes responsibility for the entire purchase.
24 hour guarantee: Due to the perishable nature of our products, we honor returns within 24 hours only.
To guarantee the freshest bouquet possible, our florist may replace some stems in your arrangement for color or flower variety. While we always do the best to match the picture shown, sometimes different vases may be used. Any substitution made will be similar to the original design and be of equal or greater value.
Your understanding is greatly appreciated.
